Refund policy

Returns or cancelled orders, without tires mounted on a rim will carry a 25% restocking fee.  Wheels and wires that have been mounted are not able to be returned.  If you have questions or concerns about fitment please reach out to illusive.performance and we will work together to find the right setup for you.  

As an Illusive customer we want to ensure you have the right wetup, but ultimately is it your responsiblity to test fit wheels before having tires mounted.  Once tires have been mounted, Illusive is not able to return wheels due to fitment issues.  Any wheel and tire mounted by anyone other than Illusive Performance will be a final sale with no option of return or exchange, as Illusive can not guarantee work performed by others.

To start an exchange, you can contact us at illusive.performance@yahoo.com. Please note that returns will need to be sent to the following address: 109 S 17th Street, New Castle, IN 47362 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at illusive.performance@yahoo.com.

Damages and issues
Please inspect your order upon receipt, do not sign for your order without inspecting your entire wheel and tire order. ANY damage must be noted at the time of deliveryand documents with your driver.  Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at illusive.performance@yahoo.com.